Many property management companies use AppFolio’s software to manage their rental properties and communicate with tenants. A common question that arises is whether AppFolio shares or provides access to previous email conversations between tenants and property managers when a new management company takes over. Here’s what you need to know:
AppFolio’s Privacy Practices
AppFolio takes data privacy seriously and has policies in place to protect sensitive information. According to AppFolio’s privacy policy, they do not freely share or sell personal information with third parties except when legally required . This suggests that previous email conversations would not automatically be shared with a new property management company.
Access is Controlled by the Property Management Company
The property management company that uses AppFolio’s software ultimately controls access to tenant data and communications within the system. When transitioning to a new management company, the previous company would need to explicitly grant access or transfer data to the new company .
New Management Companies Start Fresh
In most cases, when a new property management company takes over, they start fresh with tenant communications and do not have access to previous conversations. The new company would typically only receive essential tenant information needed to manage the property going forward .
Best Practices for Tenants
If you’re a tenant and concerned about the privacy of previous communications, here are some best practices:
- Ask the new management company directly about their data transfer and privacy policies
- Review your lease agreement for any clauses about data sharing
- Keep personal copies of important communications with previous management
- Start fresh with the new company and re-establish communication norms
The Bottom Line
While AppFolio provides the software platform, the property management companies control the data within it. Previous email conversations are not automatically shared when management changes hands. However, it’s always best to clarify data practices with your specific property manager if you have concerns.
By understanding how tenant data is handled, both property managers and tenants can ensure clear communication and protect privacy when using property management software like AppFolio.